# Camp, Class, and Workshop Policies

For any questions we weren't able to answer below, please email us at hello@littlerobotfriends.com!

## Day Camps (Summer, March Break, PA Days)

### Refund Policy

Here are our general refund rules around cancellation. Please visit the camp registration page for more specific dates for deadlines!

**Summer and March Break Camps**

- greater than 4 weeks notice before the first day of camp: 100% refund
- greater than 1 week notice before the first day of camp: 50% refund / 50% credit
- less than 1 week notice before the first day of camp: 100% credit

**PA Day Camps**

- greater than 3 weeks notice before the first day of camp: 100% refund
- greater than 1 week notice before the first day of camp: 50% refund / 50% credit
- less than 1 week notice before the first day of camp: 100% credit

### Late Pick-Up Policy

For all day camps, we offer paid late pick-up services from 4-6pm. The prices below are charged per day, and will be billed via a separate invoice when your week of camp is over.

- 4-5pm: $10
- 5-6pm: $5 for every 15 minutes

### Camp Day Absences Policy

Unfortunately, we do not offer partial credit or refunds for individual camp days missed. If requested, we can email parents a summary of the days activities, as well as instructions on how the child can engage with the content at home or on their own time.

## Coding Club

### Refund Policy

- A FULL term refund can be issued if requested through email **24 hours before the start of the 3rd class.**

- If a refund is requested after this time, **store credit** will be given for however many classes remain in the term. The store credit will be valid for up to 1 year.

### Missed Classes / Make-up Classes Policy

#### **Make-Up Classes**

- You are always welcome to attend a Make-up class in the same week(s) of your absence(s) - check the Coding Club registration page for other timeslots in your skill level, and email us!

#### **Missed Classes (unable to make-up)**

- If you know you will be missing 2 classes or less **BEFORE** purchasing a term: please email us before the purchase, and we can **discount** **up to 2 missed classes** **from your total**. We would strongly recommend **not** missing more than 3 classes in a term, as this would put them significantly behind other students!

- Partial refunds or credit for missed classes requested **AFTER** purchasing a Term will not be permitted, except in exceptional circumstances (e.g., medical and other unforeseen emergencies for the child or loved ones).

### Trial Class Policies

#### **Refund Policy**

- greater than 24 hours before class: 100% refund
- less than 24 hours before class: 100% credit, or reschedule to the next trial class

#### **Discounts**

- You can apply your trial class payment as a $10 credit towards any Coding Club Term, day camp, or future workshop (excluding Trial classes).
- this credit is stackable with other discounts offered throughout the year!

## Workshop Sessions (Youth and Adults)

### Refund / Rescheduling Policy

- greater than 48 hours before class: 100% refund
- less than 48 hours before class: 100% credit, or reschedule to the next available workshop

For policies specifically for our Coding Club trial classes, please see the **'Trial Classes Policies'** tab above.

## Products

### Is home shipping available for my Paperbot or Cubby Robot?

Unfortunately, at the moment we are operating on a **pick-up only** basis, at our HQ on 1832 Danforth Ave. Since we're a small team, our capacity to handle local and international shipping orders are very limited - but we're hoping to re-build capacity as time goes by!